Customer Support

Find help with product troubleshooting, warranty information, and downloads

Frequently Asked Questions

To register your DAREU product, visit our product registration page and enter the serial number found on the product or packaging. Registration helps activate your warranty and provides access to software updates.

First, ensure you've installed the latest DAREU software. If the issue persists, try these steps: 1) Try a different USB port, 2) Reset the keyboard by holding Fn+ESC for 5 seconds, 3) Check for firmware updates in the DAREU software.

To claim warranty, you'll need the original purchase receipt and the product with its serial number. Visit our service center or contact our support team to initiate the warranty claim process. Standard warranty is 1 year from date of purchase.

All drivers and software for DAREU products are available in the Downloads section of our website. Select your specific mouse model to get the appropriate drivers and software for your device.

First, check if the microphone is enabled in your computer's sound settings. Also ensure the microphone isn't muted on the headset itself. If using USB, try a different port. For 3.5mm connections, make sure it's fully inserted into the correct jack.

Warranty Information

Standard Warranty

  • 1 year limited warranty from date of purchase
  • Covers manufacturing defects
  • Free repair or replacement
  • Proof of purchase required

All DAREU products come with our standard warranty coverage, ensuring you get the quality and reliability you expect.

Premium Warranty

  • 2 year extended warranty for premium models
  • Priority support channel
  • Advanced replacement option
  • One-time accidental damage coverage

Premium DAREU products come with enhanced warranty features for added peace of mind.

Downloads

Keyboard Software

Download the latest DAREU keyboard software to customize lighting, program macros, and update firmware.

Windows Mac
Version 3.2.1 (Latest) - 45MB

Mouse Drivers

Download the latest DAREU mouse drivers to customize DPI settings, button assignments, and RGB lighting.

Windows Mac
Version 2.7.0 (Latest) - 32MB

Headset Software

Download the latest DAREU headset software for EQ settings, surround sound, and microphone configuration.

Windows Mac
Version 1.9.3 (Latest) - 38MB

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